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Refund Policy

Last updated: 22 October 2026
시행일 및 최종 업데이트: 2026년 10월 22일

1. Your statutory rights

Nothing in this policy limits your mandatory statutory rights under applicable consumer-protection law — including the Act on Consumer Protection in Electronic Commerce of the Republic of Korea and the mandatory consumer laws of your country of residence. Where this policy and mandatory law differ, the law prevails.

2. Always refunded in full

Duplicate charges — the duplicate payment is refunded in full.
Confirmed technical failure — if a verified problem on our side prevents you from accessing what you paid for and we cannot fix it within a reasonable time, you receive a full refund.

3. Individual sheet purchases

Individual sheets are digital content delivered to your account. An individually purchased sheet is available through the purchasing account for 180 days from the time of payment (Viewer, print and PDF download); after the window ends new downloads stop and the sheet can be purchased again.

You may submit a refund request within 14 days of the transaction date — including for a change of mind, and regardless of whether you have started viewing the sheet. Submitting a request does not by itself guarantee a refund: eligibility and approval are determined under this policy, the payment processor’s refund policy — for payments processed by Paddle, Paddle’s Refund Policy— and applicable law. Nothing in this policy narrows Paddle’s Refund Policy or your mandatory statutory rights. Refunds required by law — for example duplicate payment, payment error, defective or inaccessible content, or content materially different from its description — remain available regardless of the 14-day request window.

Before purchasing, customers can use the free sheet-music Viewer and each sheet’s free preview to confirm that the Viewer works correctly on their device and browser. Within the 180-day window the sheet can be downloaded as a PDF issued for your account (with buyer identification). The end of access when the window expires, and not downloading during the window for reasons on your side, are not defects. If a confirmed problem on our side (for example a missing file or a service failure) prevented you from downloading during the window, section 2 applies.

Refunds and files you already downloaded.An approved refund ends the license and the account’s access granted by that order. We do not delete files from your devices, but a refunded order no longer licenses their use. Refund requests for Paddle-processed payments follow the 14-day request window in this section and Paddle’s Refund Policy; your statutory rights are unaffected.

구매 전에 무료 뷰어와 각 악보의 무료 미리보기로 기기와 브라우저에서 뷰어가 정상 작동하는지 확인할 수 있습니다. 180일 이용 기간 안에는 구매자 식별 정보가 포함된 계정 전용 PDF를 다운로드할 수 있습니다. 기간 만료로 이용이 끝나는 것과 구매자 측 사정으로 기간 안에 다운로드하지 않은 것은 하자가 아닙니다. 파일 누락이나 서비스 장애 등 저희 측의 확인된 문제로 기간 안에 다운로드하지 못한 경우에는 제2조가 적용됩니다.

환불이 승인되면 해당 주문으로 받은 이용 허락과 계정의 이용 권한이 종료됩니다. 저희가 기기에 저장된 파일을 삭제하지는 않지만, 환불된 주문의 파일을 계속 이용할 권리는 없습니다. Paddle로 결제한 건의 환불 요청은 이 조의 14일 접수 기간과 Paddle 환불정책을 따르며, 법정 권리는 영향을 받지 않습니다.

Sheets purchased before 22 October 2026 under the earlier individual-sheet terms keep the access terms shown at the time of purchase (available through the purchasing account without a fixed time limit while the service continues to operate).

2026년 10월 22일 이전에 종전 개별 악보 조건으로 구매한 악보는 구매 당시 안내된 조건(서비스 운영 기간 중 기간 제한 없는 이용)을 그대로 따릅니다.

In-app song access (Try Piano, Google Play). Purchases made inside the Try Piano app are processed by Google Play; requests for a refund or cancellation of such a purchase follow Google Play’s refund policies. A refund or cancellation processed by Google Play ends that song’s 180-day access and license in the app; we do not delete copies you already saved, but a refunded purchase no longer licenses their use.

Try Piano 앱 안에서 이루어진 구매는 Google Play가 처리하며, 해당 구매의 환불·취소 요청은 Google Play 환불 정책을 따릅니다. Google Play에서 환불·취소가 처리되면 앱에서 그 곡의 180일 이용과 이용 허락이 종료됩니다. 이미 저장한 사본을 삭제하지는 않지만, 환불된 구매의 사본을 계속 이용할 권리는 없습니다.

구매일(거래일)로부터 14일 이내에는 악보 열람 시작 여부와 관계없이 단순 변심을 포함하여 환불을 요청할 수 있습니다. 환불 요청이 곧 환불 승인을 의미하지는 않으며, 환불 가능 여부와 승인은 본 정책, 결제대행사의 환불정책(Paddle로 결제된 경우 Paddle 환불정책) 및 관계 법령에 따라 결정됩니다. 본 정책의 어떤 내용도 Paddle 환불정책이나 소비자의 법정 권리를 축소하지 않습니다. 중복 결제, 결제 오류, 콘텐츠 하자, 열람 불가, 상품 설명과 실제 제공 내용이 다른 경우 등 관계 법령상 사유가 있는 경우에는 14일 요청 기간과 무관하게 환불을 요청할 수 있습니다.

4. Subscriptions (Music Pass, Academy)

You can cancel at any time; cancellation stops all future renewals of that subscription.
Cancellation does not normally refund the current billing period retroactively — your access continues until the end of the period already paid, then ends.
Music Pass and Academy are separate subscriptions: canceling or refunding one never affects the other.
A full refund of a Music Pass billing period ends the sheet selections made with that period’s credits (and their 180-day access). Selections from earlier periods and individually purchased sheets are not affected.
If a renewal was charged in error, or you cancel within a short time of an unwanted renewal without having used the service in the new period, contact us — such cases are reviewed sympathetically and refunded where appropriate or required by law.

5. Refunds and access

A full refund or a chargeback revokes the access that the refunded payment had unlocked — and only that access: the specific sheet purchase, or the specific subscription period, that was refunded. Other purchases, other subscriptions, and access granted separately — including access granted by an administrator — remain untouched. Access otherwise continues until the end of any paid period unless it is refunded, charged back, or revocation is otherwise required.

6. Partial refunds

Situations not covered above — for example a partially defective product or an exceptional personal circumstance — are reviewed individually, and partial refunds may be offered where fair.

7. How to request a refund

Email contact@tidokang.com or call 070-7954-6469, including the account email and, where possible, the order reference. We aim to acknowledge and review refund requests within five (5) business days. Approved refunds are returned to the original payment method; the time required for funds to appear after approval may depend on the payment provider, card issuer, or bank.

For payments processed by Paddle, you can also request a refund directly through Paddle — use the link in your Paddle receipt email or contact Paddle’s buyer support. Requests made to us for Paddle-processed payments are routed to Paddle where Paddle’s decision is required.

환불 요청은 영업일 기준 5일 이내에 접수 및 검토하는 것을 원칙으로 합니다. 승인 이후 실제 환급 완료 시점은 결제대행사, 카드사 또는 은행 사정에 따라 달라질 수 있습니다. Paddle로 결제한 경우 Paddle 영수증 이메일의 링크 또는 Paddle 구매자 지원을 통해 직접 환불을 요청할 수도 있습니다. 당사에 접수된 Paddle 결제 환불 요청은 Paddle의 결정이 필요한 경우 Paddle로 전달됩니다.

8. Payments processed by Paddle

Where checkout is provided by Paddle, Paddle acts as Merchant of Record for the transaction. For Paddle-processed payments:

you may submit a refund request within 14 days of the transaction date;
refund eligibility and approval are determined under Paddle’s Refund Policy and applicable law — nothing in this policy narrows either;
approved refunds are issued by Paddle to the original payment method;
after a refund is approved, the access unlocked by the refunded payment may be revoked (Section 5);
requests can be made through your Paddle receipt links, Paddle’s buyer support, or our support channel (Section 7).

Paddle이 결제를 제공하는 거래에서는 Paddle이 해당 거래의 판매자 (Merchant of Record)입니다. Paddle 결제 건은 거래일로부터 14일 이내에 환불을 요청할 수 있고, 환불 가능 여부와 승인은 Paddle 환불정책과 관계 법령에 따라 결정되며, 본 정책은 이를 축소하지 않습니다. 승인된 환불은 Paddle이 원결제수단으로 환급하며, 환불 승인 이후에는 해당 결제로 부여된 이용 권한이 회수될 수 있습니다.