Refund Policy

Last updated: 19 July 2026
시행일 및 최종 업데이트: 2026년 7월 19일

1. Your statutory rights

Nothing in this policy limits your mandatory statutory rights under applicable consumer-protection law — including the Act on Consumer Protection in Electronic Commerce of the Republic of Korea and the mandatory consumer laws of your country of residence. Where this policy and mandatory law differ, the law prevails.

2. Always refunded in full

Duplicate charges — the duplicate payment is refunded in full.
Confirmed technical failure — if a verified problem on our side prevents you from accessing what you paid for and we cannot fix it within a reasonable time, you receive a full refund.

3. Individual sheet purchases

Individual sheets are digital content delivered to your account. Individually purchased sheet music remains available through the purchasing account without a fixed time limit while the service continues to operate.

You may submit a refund request within 14 days of the transaction date — including for a change of mind, and regardless of whether you have started viewing the sheet. Submitting a request does not by itself guarantee a refund: eligibility and approval are determined under this policy, the payment processor’s refund policy — for payments processed by Paddle, Paddle’s Refund Policy— and applicable law. Nothing in this policy narrows Paddle’s Refund Policy or your mandatory statutory rights. Refunds required by law — for example duplicate payment, payment error, defective or inaccessible content, or content materially different from its description — remain available regardless of the 14-day request window.

Before purchasing, customers can use the free sheet-music Viewer to confirm that the Viewer works correctly on their device and browser. A sheet purchase includes a download only where the product page explicitly says so; the absence of a download option on a viewer-based product is not a defect.

구매일(거래일)로부터 14일 이내에는 악보 열람 시작 여부와 관계없이 단순 변심을 포함하여 환불을 요청할 수 있습니다. 환불 요청이 곧 환불 승인을 의미하지는 않으며, 환불 가능 여부와 승인은 본 정책, 결제대행사의 환불정책(Paddle로 결제된 경우 Paddle 환불정책) 및 관계 법령에 따라 결정됩니다. 본 정책의 어떤 내용도 Paddle 환불정책이나 소비자의 법정 권리를 축소하지 않습니다. 중복 결제, 결제 오류, 콘텐츠 하자, 열람 불가, 상품 설명과 실제 제공 내용이 다른 경우 등 관계 법령상 사유가 있는 경우에는 14일 요청 기간과 무관하게 환불을 요청할 수 있습니다.

4. Subscriptions (Music Pass, Academy)

You can cancel at any time; cancellation stops all future renewals of that subscription.
Cancellation does not normally refund the current billing period retroactively — your access continues until the end of the period already paid, then ends.
Music Pass and Academy are separate subscriptions: canceling or refunding one never affects the other.
If a renewal was charged in error, or you cancel within a short time of an unwanted renewal without having used the service in the new period, contact us — such cases are reviewed sympathetically and refunded where appropriate or required by law.

5. Refunds and access

A full refund or a chargeback revokes the access that the refunded payment had unlocked — and only that access: the specific sheet purchase, or the specific subscription period, that was refunded. Other purchases, other subscriptions, and access granted separately — including access granted by an administrator — remain untouched. Access otherwise continues until the end of any paid period unless it is refunded, charged back, or revocation is otherwise required.

6. Partial refunds

Situations not covered above — for example a partially defective product or an exceptional personal circumstance — are reviewed individually, and partial refunds may be offered where fair.

7. How to request a refund

Email support@tidokang.com or call 070-7954-6469, including the account email and, where possible, the order reference. We aim to acknowledge and review refund requests within five (5) business days. Approved refunds are returned to the original payment method; the time required for funds to appear after approval may depend on the payment provider, card issuer, or bank.

For payments processed by Paddle, you can also request a refund directly through Paddle — use the link in your Paddle receipt email or contact Paddle’s buyer support. Requests made to us for Paddle-processed payments are routed to Paddle where Paddle’s decision is required.

환불 요청은 영업일 기준 5일 이내에 접수 및 검토하는 것을 원칙으로 합니다. 승인 이후 실제 환급 완료 시점은 결제대행사, 카드사 또는 은행 사정에 따라 달라질 수 있습니다. Paddle로 결제한 경우 Paddle 영수증 이메일의 링크 또는 Paddle 구매자 지원을 통해 직접 환불을 요청할 수도 있습니다. 당사에 접수된 Paddle 결제 환불 요청은 Paddle의 결정이 필요한 경우 Paddle로 전달됩니다.

8. Payments processed by Paddle

Where checkout is provided by Paddle, Paddle acts as Merchant of Record for the transaction. For Paddle-processed payments:

you may submit a refund request within 14 days of the transaction date;
refund eligibility and approval are determined under Paddle’s Refund Policy and applicable law — nothing in this policy narrows either;
approved refunds are issued by Paddle to the original payment method;
after a refund is approved, the access unlocked by the refunded payment may be revoked (Section 5);
requests can be made through your Paddle receipt links, Paddle’s buyer support, or our support channel (Section 7).

Paddle이 결제를 제공하는 거래에서는 Paddle이 해당 거래의 판매자 (Merchant of Record)입니다. Paddle 결제 건은 거래일로부터 14일 이내에 환불을 요청할 수 있고, 환불 가능 여부와 승인은 Paddle 환불정책과 관계 법령에 따라 결정되며, 본 정책은 이를 축소하지 않습니다. 승인된 환불은 Paddle이 원결제수단으로 환급하며, 환불 승인 이후에는 해당 결제로 부여된 이용 권한이 회수될 수 있습니다.